The following are some of the more common questions we get asked.

 Q: How much is my coin worth?

 A: This is very hard to do over the phone or by email. The best thing to do is take your coin to a local coin dealer for an appraisal. Typically we do not give values by email or over the phone. There is plenty of information on the internet. Google the coin. That should give you an idea of what it is worth. Remember that the value of bullion coins changes with the spot price of the corresponding metal.

Q: We have never dealt with you before. How do we know we will receive what we order from you?

 A: This is the number one question we get asked from customers that call us. J&T Coins LLC is a member of the Better Business Bureau of Wisconsin. We have an A+ rating from them. This is the highest rating the BBB gives. We are also eBay Platinum Power Sellers. Our user id is jim_teri. Our feedback is 99.7% positive with over 41,000 transactions. We are a full time coin dealer. When dealing with a coin dealer for the first time you may want to pay with a credit card. You can do this either through Paypal if the dealer accepts it (J&T Coins LLC does accept Paypal.) or directly with the dealer via their merchant account. Should the product not be delivered or as advertise you as the buyer will still have protection from your credit card company. You should also ask about their return policy. J&T Coins LLC has a very liberal 30 day return policy.

Q: How do I know you’re not sending me a fake or counterfeit coin? This question is especially popular with buyers of Chinese Pandas. 

 A:   I can give lots of answers to this question; 1) it’s against the law 2) you might go to jail if you get caught, 3) you might really piss someone off and get shot. These are three of the answers that immediately pop into my somewhat vacant mind. With that said for a buyer I would recommend the following: 1) ask the dealer about their fraud prevention policy. Every dealer has one (weather formal or informal in writing or stored in the brain of the pop of mom and pop coins shops.) and EVERY dealer in the WORLD is worried about buying a fake coin. So what do they do to prevent this? 2) Ask them who they bought the coin from. Now they won’t give you names and that’s ok. What you really want to know is did they buy it from somebody they trust and have had a somewhat long term business relationship with.  3) You can buy graded coins which should greatly reduce the chance of buying a fake coin. I know this is not always possible due to cost. So what I think it really boils down to is know your dealer. Do you trust them? Do they do as they promise? Are their prices competitive? Is the material they sell as described? What is their return policy?  Fake coins have probably been around since coin collecting started or since coinage in general has been used. Use good common sense and find a dealer you can trust. Do that and you should be ok.

Q: How can you sell something you don’t have in stock?

 A: Generally we do not do this. If we do we let the customer know when placing the order. We are much better at advising customers of when a product will be delivered.  Up until maybe a year ago, this was not much of a problem for us. We called a distributor, ordered products and had them 2-7 days later. Now we call and order and we have the products 3-4 weeks later and sometimes longer. It took us awhile to get the hang of the new timing. We now allow extra time for delivery. Strong demand for bullion coins is the main reason for this.  The delay in local coin dealers getting ordered material is an industry wide problem. As long as demand remains strong delays in dealers receiving orders will continue.

Q: Do you buy coins?

 A:  You bet we do. If you as a seller are comfortable sending us your material before you get paid for it, we can most likely work something out. If you’re not comfortable with this then you should find a local coin dealer. If you would like to discuss selling to us in more detail give us a call at 866-267-6024. Typically if you sell to us we pay for shipping and insurance.

Q: I saw this coin on the internet at a really good price. Is it worth it?

 A: Please remember, “If it sounds too good to be true, it probably is.”  Please read above about knowing your dealer.

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